The USA Travel Booking campaign connects call centers with inbound American travelers booking flights, adjusting itineraries, or confirming travel packages. Built on an autonomous in-house model, agents handle calls directly, verify traveler itineraries, process payments via secure gateways, and issue official PDF confirmations.
Available Campaign Deployment Models
- In-House Model (Self-Drive): Managed entirely by your internal center team and infrastructure. Retain direct control over dialing, live customer billing, and daily revenue realizations without client-side approvals.
- Client-Hosted Model (Turnkey): Executed directly under the client’s infrastructure, dialer systems, and management protocols, ideal for centers seeking pre-configured call routing and direct SLA management.
Operational Parameters
- Scope of Work: New flight bookings, date changes, route modifications, and cancellations.
- Shift Timings: 09:00 PM to 05:00 AM IST (Monday to Friday).
- Call Volume: 10 to 15 qualified inbound calls daily per agent.
- Seat Capacity: Minimum 10 seats.
- Accent Requirement: Natural USA accent and customer service etiquette.
Commercials & Settlement Terms
- Revenue Share: Center retains 70% of gross profits per ticket; 30% payable to client for backend logistics and tooling.
- Payout Schedule: Direct daily customer settlements with earning potential up to $1,000 daily based on conversion performance.
- Ramp-Up Support: Client provides full operational training during Week 1 and supplies 30 live inbound calls to agents during Week 2.
Provided Resources
- Enterprise dialer, VoIP infrastructure, customer order tracker, and toll-free lines.
- Live CRM dashboard for real-time tracking of bookings and customer verification recordings.
- Direct SLA execution following an introductory alignment meeting at the client’s Indian office.
Operational Validation & References
- Active Reference Centers Available: Connect directly with currently operating center partners or arrange a live floor walkthrough to verify daily call flows, software uptime, and payout execution prior to sign-up.