This telemarketing and customer service process connects your center to US automotive buyers requiring Grade A recycled OEM auto parts. Operating in self-drive in-house mode, agents match customer parts requests to certified salvage yards, verify vehicle fitment, place digital orders, and process direct credit card payments. Orders are backed by a 90-day standard warranty and shipped straight to the buyer within 8 to 10 business days.
Available Campaign Deployment Models
- In-House Model (Self-Drive): Managed entirely by your internal center team and infrastructure. Retain direct control over dialing, live customer billing, and daily revenue realizations without client-side approvals.
- Client-Hosted Model (Turnkey): Executed directly under the client’s infrastructure, dialer systems, and management protocols, ideal for centers seeking pre-configured call routing and direct SLA management.
High-Ticket Transaction Categories
- Engines & Transmissions: $700 to $8,000 ticket ranges.
- Suspensions & Drive Trains: $300 to $4,000 ticket ranges.
- Doors, Bumpers, Panels & Body Parts: $80 to $2,000+ ticket ranges.
Operational Parameters
- Shift Timings: 08:00 PM to 05:00 AM IST.
- Seat Capacity: Minimum 5 seats, expandable up to 20 seats.
- Language Requirement: Fluent English with a natural USA accent.
Commercials & Payout Structure
- Daily Settlement Ceiling: Direct account settlements up to $1,000 daily based on volume and ticket size.
- Margin Model: 10% royalty on terminal charges, with the center retaining high gross margins per sale.
- ROI Timeline: Break-even and positive cash flow achieved from week 1 of dialing.
Provided Infrastructure
- Assistance with US company incorporation, merchant gateway setup, and US bank accounts.
- Fully configured dialer, VoIP routes, CRM portal, and salvage supplier databases.
- On-site and online training covering parts verification, shipping tracking, and order fulfillment.
Operational Validation & References
- Active Reference Centers Available: Connect directly with currently operating center partners or arrange a live floor walkthrough to verify daily call flows, software uptime, and payout execution prior to sign-up.