The AI Sale Support campaign operates on a direct-to-consumer (D2C) in-house model designed for consistent call flow and independent operational control. Agents manage incoming customer interactions, guide prospects through service offerings, capture order details, address queries, and collect payments. Once an order is confirmed, details are transferred to the backend team for payment verification and fulfillment.
Available Campaign Deployment Models
- In-House Model (Self-Drive): Managed entirely by your internal center team and infrastructure. Retain direct control over dialing, live customer billing, and daily revenue realizations without client-side approvals.
- Client-Hosted Model (Turnkey): Executed directly under the client’s infrastructure, dialer systems, and management protocols, ideal for centers seeking pre-configured call routing and direct SLA management.
Operational Parameters
- Campaign Type: D2C AI Sale Support (In-House Concept).
- Scope of Work: Handling inbound calls for inquiries, order capture, follow-ups, resolving queries, and collecting customer payments.
- Shift Timings: 09:00 PM to 05:00 AM IST (US night shift).
- Break Schedule: 30-minute dinner break and two 15-minute tea breaks.
- Working Days: Monday to Friday (5 operational days per week).
- Language/Accent Requirement: Fluent English with a natural USA accent.
- Seat Capacity: Minimum 05 seats to begin operations.
Commercials & Payout Structure
- Payout Frequency: Daily settlement basis.
- Earning Potential: Up to $500 per day depending on call performance and conversions.
- Tenure: Long-term business engagement with no restricted time period or end date.
Infrastructure & Support
- Center Arrangement: 05 Agent systems, 01 Team Leader station, 05 noise-canceling headsets, and a dedicated 4 Mbps leased line connection.
- Provided Resources: Complete IT integration ready for live deployment, real-time live monitoring dashboard, continuous inbound call delivery, and comprehensive online/on-site training and operational support.
- Skill Requirements: Agents must demonstrate a professional customer approach and prior call-handling experience.
- Active Reference Centers Available: Connect directly with currently operating center partners or arrange a live floor walkthrough to verify daily call flows, software uptime, and payout execution prior to sign-up.
Key In-House Advantages
- Complete self-drive mode allowing the center to control volume and floor growth.
- No daily dependence on third-party clients for basic operations.
- Daily cash flow credited directly to your account to sustain operational overheads.
- Seamless onboarding suited for both newly established and experienced BPO setups.