High-value transaction campaigns focused on customer fulfillment across US auto parts and flight/travel booking sectors. These campaigns deliver high gross margins, turnkey backend logistics support, and immediate cash flow.
Featured Processes
- Auto Parts Inbound & Outbound (B2B/B2C): Match Grade A OEM auto parts (engines, transmissions, suspensions, body panels) from US salvage yards to customer inquiries. Includes payment gateway integration, US company incorporation support, vendor routing, and 8–10 business day shipping coordination.
- Shift Timings: 08:00 PM to 05:00 AM IST.
- Seats: Minimum 5 seats, expandable up to 20 seats.
- Commercials: 10% royalty on terminal charges; projected center ROI from the 1st week of dialing with daily revenue potential.
- USA Travel Booking Inbound (B2C): Handle inbound flight inquiries, new ticketing, itinerary modifications, and cancellations for US travelers. Agents verify passenger details, issue PDF confirmations, and process ticket payments.
- Shift Timings: 09:00 PM to 05:00 AM IST (Monday to Friday).
- Seats: Minimum 10 seats.
- Revenue Share: Center retains 70% profit margin per ticket/order; 30% payable to client for operational support.
- Payouts: Daily or bi-weekly settlement models directly from customer receipts.
Support & Sign-Up Procedure
Onboarding Steps: Company Profile review, MOU sign-up, visit to the client Indian office for demonstration, SLA execution, and comprehensive team training before going live.
Provided Resources: Dialer, VoIP, CRM, toll-free lines, order trackers, and full training.