A daytime domestic customer service and sales process tailored for Indian call centers looking for steady volume, standard business hours, and long-term contract stability.
Process Details
- Scope of Work: Inbound call handling for product descriptions, order placement, discount sharing, bulk-order negotiation, and customer query resolution.
- Process Type: Domestic B2C and B2B order taking.
- Operating Hours: 10:00 AM to 06:00 PM Indian Official Timing (Monday to Saturday, 26 billing days/month).
- Language Requirements: Hindi, English, and Regional Languages.
- Call Metrics: Expected 30–40 calls per agent daily with an Average Call Handling Time (ACHT) of 10–15 minutes.
Commercial Terms & Infrastructure
Client Support Provided: Web-based CRM, customer order-taking portal, toll-free routing, and dedicated online training/operational support.
Payout: ₹50,000 INR per 5 seats with a benchmark 20% conversion rate.
Contract Tenure: Initial 11-month agreement, extendable up to 3 years based on center performance.
Seat Capacity: Minimum 10 seats up to a maximum of 50 seats.
Technical Setup Required: 05 to 10 systems, headsets, 1 TL station, and a high-speed 500–800 Mbps broadband connection.